1. No Cancellation Policy

  • Orders once placed cannot be canceled.

2. Refund Eligibility

To request a refund, customers must:

  • Record a 360° unboxing video while opening the package
  • Ensure the video clearly shows the issue (damaged/wrong product)

Without this video, refund requests will not be accepted.

3. Valid Refund Reasons

  • Damaged product
  • Wrong product received
  • Missing items

4. Refund Process

  • Submit request within 48 hours of delivery
  • Once approved, refund will be processed within 5–7 business days

5. Non-Refundable Cases

  • Change of mind
  • Minor color/size variation
  • No unboxing video proof